With the exception of items that are “on sale”, we accept returns for any reason of all merchandise (excluding “Accessories”, 12 pack tees, and gift cards) purchased on the official website zumbawear.com, within 30 days of the original order delivery date and provide a full refund in the amount of the merchandise purchase price, if the conditions set forth in this Return Policy are met (see below under the heading “Conditions for Eligible Returns”). The term “Accessories” means product bundles, socks, and flip-flops as well as any items that cannot be worn as tops, bottoms, or footwear, including, but not limited to, bracelets, headbands, Toning Sticks, Zumba Rizers™ and DVD sets. Free return shipping of one single package will be provided by us for each order. Returns must be postmarked and mailed within 30 days of the original order delivery date. We will not provide exchanges of any non-defective merchandise.

For all items marked as 'on sale', please note that they are non-returnable and considered final sale. We do not accept returns or exchanges for discounted items unless there is a defect or damage upon receipt.

During our annual promotional campaigns, final sale items include all discounted items and/or bundles purchased. These campaigns include, but are not limited to, Love Flash Sale, Summer Sale, Black Friday, BOGOs, or any Bundle days.

To receive a full refund of the purchase price, the returned item(s) (excluding Accessories, 12 pack tees, and gift cards) must be postmarked within 30 days of the original order delivery date and mailed to us and must meet the conditions listed herein. Our packaged DVD sets (e.g., the Zumba® Exhilarate™ Body Shaping System DVD collection) and product bundles are returnable only if all original contents (e.g., all DVDs, Exhilarate™ DVD collection program guide and two Toning Sticks) are returned in their original packaging. Zumba® Wear Bundles can be returned as a whole, partial returns on bundles cannot be accepted. For all other purchases, merchandise must be returned in its original packaging or in perfect condition. In order for a product to be in perfect condition, it must be unworn, unwashed, and have no traces of hair, deodorant, makeup, or distinctive smells and include original tags, if applicable. Item(s) returned due to possible defects, are subject to verification.

If the returned item(s) does not meet any of the abovementioned criteria or is determined to not be defective, it is not eligible for a refund. We will send an email within 30 days to the email address provided on the original order with the details about returning the product(s) (e.g., where to ship the product being returned).

Purchases not made directly on www.zumbawear.com are not eligible for a refund. This includes third party purchases, which are not limited to but include purchases made at the Zumba® Instructor Convention, any trade shows, purchases from a Zumba Education Specialist (ZES™) or other distributors, retailers, or resellers. Returns from third parties will not be processed by Zumba and must be addressed in accordance with the return policies of the third-party vendor. If the order was purchased from us using a credit card, a refund will be issued to the account used for that particular purchase. If the order was purchased using a Zumba Gift Card, the refunded amount will be put back on the gift card. If your order was purchased using a combination of credit card and Zumba Gift Card, a refund will be issued to the credit card up to the amount paid via credit card and any additional amount will be put back on the gift card. For any of the following reasons, refunds will be processed by an alternative method such as PayPal or wire: credit card number no longer valid, credit card number changed since the time of the original purchase, or if the transaction is more than six months old. All refunds will be processed within 30 days of our receipt of the return.

If the returned item is deemed to not meet the above-mentioned criteria, we will contact you by email within thirty (30) days of our receipt of the return. At which time, you will have the option to pay the shipping cost to mail the item(s) back or forfeit the item(s). Instructions will be provided in the email on how to pay the shipping cost. After thirty (30) days of no response to our initial email, the return will be automatically deemed as forfeited. Packages will be shipped to the original shipping address on the order unless otherwise provided. It is your responsibility to be available for receipt of the returned package. In the event that you are not available, the package may be left at the destination address at the discretion of the shipping carrier.

- By completing a purchase at zumbwear.com you are agreeing to the terms of our Return Policy. 

- After 30 days of no response to our initial email, the return will be automatically deemed as forfeited.