Zumba accepts the following major credit cards: Visa, MasterCard, Discover, American Express, Diner’s Club, Apple Pay, Google Pay, Facebook Pay, and Shop Pay. Since all orders are placed online, we cannot accept money orders or checks.
FAQs
I Want to Place An Order. What Payment Methods Does Zumba Accept?
Can I Place An Order If I Live Outside Of The United States?
We now ship to several countries around the world. To ship internationally, we’ve partnered with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows us to provide the best possible user experience to our international customers. Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are on the checkout page, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
If our online store doesn’t ship directly to your country, we can find you an authorized Zumba Wear distributor in your area or if you have a US address, you can shop in our US store and explore a US-based package forwarding solution.
When Will My Order Be Delivered?
After you submit your order, you will receive an email reviewing the items in your order. Please note that once submitted, orders cannot be modified or canceled for any reason. You will receive a confirmation email with your shipment tracking number(s) (tracking information may take up to 24 hours to activate). For more information, please refer to our Shipping Policy.
INTERNATIONAL ORDER TRACKING: please visit us here.
Can I Return My Order?
You may return regularly priced merchandise purchased on zumbawear.com for any reason within 30 days of the delivery date for a full refund of the purchase price.
Read our Return Policy before placing a return. Certain rules and restrictions apply. No exchanges permitted.
For domestic orders, you must use the free return shipping label provided.
For international returns please click here.
Can I Exchange An Item?
Unfortunately, at this time we can’t process exchanges, but feel free to return the item in question and place a new order.
Can I Add More Products To An Order That Has Already Been Submitted?
No. Zumba is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason. You will need to place an additional order if you wish to purchase additional items.
If I Make A Mistake Or Change My Mind, Can I Cancel My Order?
In case of a mistake (or you change your mind), we have a refund policy with free return shipping. Once you receive your order, you can return it at no cost to you. To do so, read our complete Return Policy and follow the return process. Click here to read the Return Policy.
What Does “Final Order” Mean?
You cannot change your order once it has been placed. Zumba Fitness is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason. You will need to place an additional order if you wish to purchase additional items.
Gift Cards
Q: Where can I use my Zumba Wear gift card?
A: Gift cards can be used on the Shop at zumbawear.com. For more details, see our Gift Cards Terms and Conditions.
Q: Do I need to do anything before using my Zumba Wear gift card?
A: No, your gift card will be activated upon receipt.
Q: Are there any fees associated with the Zumba Wear gift card?
A: No, there are no fees.
Q: Does my Zumba Wear gift card have an expiration date?
A: No. There is no expiration for gift cards.
Q: Can funds be added to my Zumba Wear gift card?
A: No, funds can not be added.
Q; How can I check the balance on my Zumba Wear gift card?
A: Please contact us and one of our Customer Care representatives will be more than happy to assist you.
Q; Can I use a Zumba Wear gift card on www.zumbawear.com?
A: Yes.
Q; Is there a limit on how many Zumba Wear gift cards can be ordered?
A: No, you can order as many gift cards as you like.
Q; How will my Zumba Wear gift card be delivered?
A: Orders placed for gift cards (only) may take approximately 2 hours to be processed and sent to the recipient. Orders placed for gift cards AND Zumba® Wear will be sent to the recipient once the full order is processed, within 1-2 business days.
Q; I have not received my Zumba Wear gift card I ordered, what do I do?
A: Please contact us immediately and one of our Customer Care representatives will be more than happy to assist you.
Q; Where can I find additional information about Zumba's gift card offerings?
A: Please visit our Gift Cards Terms and Conditions or contact us and one of our Customer Care representatives will be more than happy to assist you.